Bali OneLoveLtd presents POP UP store online!

FAQs

Please choose the topic :


  • Why I do need to register to shop?

Registering with us helps speed up the ordering process for you and allows you to keep track of your orders and refunds online.

 

  • By registering, will I automatically receive marketings email from you?

No, not unless you sign up to our newsletter.

If you do sign up, you can ask to be taken off our mailing list at any time by clicking the unsubscribe link at the bottom of our newsletter.

 

  • By registering, you will pass my details to any other companies?

No, we will not pass your details on to other companies.

 

  • What do I do if I have forgotten my password or my password doesn’t work?

If you have forgotten your password, we will need to reset it for you.

Please click here, so that we can reset your password.


  • How do I place an order?

Click here to see our guide on how to order.

  • How secure is your Website?

As safe as it possibly can be.

We store any information you give us securely technology – the most advanced security software currently available for online transactions.

  •  What do I do if there is a problem with my order?

Our Customer Services team are here to help with any problems. Click here to contact us.

  • What payment methods do you acccept?

We accept Paypal and Bank Transfers [payments made in IDR from Indonesian Bank only]

  • Can I cancel an item from my order?

Our Customer Services team will be able to check whether your order may be cancelled.

Click here for contact details.

If it is too late for us to cancel your order, you may be able to return your order in accordance with our returns policy. Click here for information on our returns policy.

  • Can I find out if you will be getting replacement stock on items that have sold out?

Some of the items on our website do sell out quickly and unfortunately we are unable to tell you if we will be getting more of a particular item. However, we regularly update our site so it’s worthwhile checking again.

  • I have received my order but one of the items is missing, what do I do?

Please click here to email our Customer Services Team who will investigate this matter with our warehouse

  • You confirmed my order but I have now received an email saying one of the items is out of stock. Why is this?

Unfortunately, although our systems showed available stock when you placed your order, when our warehouse went to pick the item they found that there was no stock available.

Although this does not happen often, when it does we have to cancel the item from the order and obviously we do not charge you for the item.

  • I have received an incorrect item in my order, what do I do?

We aim to get your order right every time but we do occasionally make mistakes.

If we sent you the wrong item you will need to return it to us in the normal way.

Just click here fill up the return form and we will get back to you within 24 hours.

Unfortunately you will need to pay to send the item back but don’t worry, if you let your Customer Services team know how much you paid and provide them with a valid proof of posting certificate, they will reimburse you for these return postage costs. Please click here to email our Customer Services team.


  • Which couriers do you use for your deliveries?

Our parcels are delivered by local postal services EMS Express Mail Services Pos Indonesia

  • How long will my order take to arrive?

How long it takes depends on what kind of shipping you choose and where you live. Below is a guide only :

Delivery Type                                                       Delivery Times

Registerd mail domestic                                         Up to 7 days

Registerd mail international                                 Up to 28 days

Express Mail Service (EMS) international        Up to 5 days

If you haven’t received your order within the above time frame please contact here our Customer Care.

  • Can I check for myself how my order is progressing?

If you wish to track your order,  please visit: http://ems.posindonesia.co.id/

enter the tracking number which you received in your Shipping Confirmation email in the Trace a Shipment Box.

  • How do I track my order?

If you wish to track your order,  please visit: http://ems.posindonesia.co.id/

enter the tracking number which you received in your Shipping Confirmation email in the Trace a Shipment Box.

  • Can I change the delivery address for my order?

Unfortunately we are unable to change the delivery address on any orders once it has left our warehouse.

  • Do you deliver to PO Box addresses?

No, we are not able to do it, Sorry.

  • I have received an incorrect item in my order, what do I do?

We aim to get your order right every time but we do occasionally make mistakes.

If we sent you the wrong item you will need to return it to us in the normal way.

Just click here fill up the return form and we will get back to you within 24 hours.

Unfortunately you will need to pay to send the item back but don’t worry, if you let your Customer Services team know how much you paid and provide them with a valid proof of posting certificate, they will reimburse you for these return postage costs. Please click here to email our Customer Services team.

 

  • What do I do if there is a problem with my delivery?

Our Customer Care team are here to help with any problems.


Click here
to email our Customer Services team..


  • What is your Returns policy for internet purchases?

We Love you so we will take anything back if you’re unsatisfied, so long as it’s within 14 days of when you got it.

If you opened it, we can give you store credit or. If it’s shiny and new, we’ll exchange or refund you!

And of course, if we made a mistake (accidents happen!) and something arrives broken, mixed up, or just plain wrong, return shipping is on us.

  • How do I return an item to you?

1) Wrap up your unwanted goodie.

2) Click here and fill out our easy to follow return form so we can get started.

3) We’ll get back to you within 24 hours (Mon –Fri) with all the details

  • I returned my order, how long will my refund take?

Please allow 28 days from the day the parcel is posted for your refund to be processed.
Please note that some banks may take slightly longer to process your refund.

  • What do I do if there is a problem with my return?

Our Customer Services team are here to help with any problems.

  • Will the delivery charge be refunded if my items are damaged or faulty?

If your item is damaged or faulty, we will refund the original delivery charge.

  • I have received an incorrect item or my item is faulty, will I have to pay to return it?

Unfortunately you will need to pay to send the item back but don’t worry, if you let your Customer Services team know how much you paid and provide them with a valid proof of posting certificate, they will reimburse you for these return postage costs.
Please click here to email our Customer Services team.


  • How can I find items I want online?

Simply use the ‘search’ link on the website and type in the product code or a description of the item you are looking for

  • Can I order items from your website that are not currently in stock?

You can only order items that are currently in stock.

However, we regularly top up the stock on our website so please keep checking.

  • How do I add my details to your mailing list?

Please and  leave your details and we will add you to our mailing list.

If you’re having any difficulties please contact Customer Services who will be pleased to help.

  • How can I have my details removed from your mailing list?

Simply click the unsubscribe link at the foot of the email.

If you’re having any difficulties please email Customer Services who will be pleased to help.

  • Do you sell surplus stock?

Of course we do, please visit our Wholesale page here or contact our Customer Services

  • I bought an item online but it is now faulty, what can I do?

Click here to email Customer Services.

  • How do I find out the sizes of products?

Click here to view our size guide.